Before you start the return process for your purchase, we just wanted to make sure you have all the information you need to make it as smooth and easy as possible. Our Terms of Service and Return Policy outline everything you need to know, so we recommend taking a quick look at them before you get started. You can find them at these links: https://derila.com/terms and https://derila.com/return. We're here to help if you have any questions, and we thank you for your ongoing support!