I did not receive my order / I need help with my tracking number

If you have read and have not found a solution in our knowledge base, kindly submit a ticket.

To help keep you in the loop, we'll be sending your tracking number to the email address you provided via support@derila.com. If you don't see it right away, don't worry - it may have ended up in your spam or other folders.


To make things even easier, just click here to access your order details and track your package using your order number. That way, you can keep an eye on it every step of the way.


We want to make sure you receive your order as quickly as possible, but please keep in mind that delivery times may vary based on your destination. We're doing our best to get your package to you as quickly as possible.


If you have any questions or concerns, just give us a shout. We're more than happy to help you out.


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